Refund & Cancellation Policy
Cancellation and refund terms apply according to the cancellation policy displayed at the time of booking.
Where a booking qualifies for a refund, the customer will receive the applicable refundable amount based on the cancellation policy that applied to their booking.
Any applicable Arctic Studios platform or payment processing fees that were disclosed at the time of payment may be deducted from the refundable amount where permitted under the applicable terms.
Cancellation may result in a full refund, partial refund or no refund depending on when the cancellation is made in relation to the scheduled appointment.
For bookings made using a deposit, the deposit forms part of the treatment payment. Where the deposit is refundable, the refundable amount will be calculated in accordance with the applicable cancellation policy and may be reduced by applicable fees disclosed at the time of payment.
Where a remaining balance has not been paid, Arctic Studios will only refund amounts actually paid by the customer and will not automatically pursue any unpaid balance following cancellation unless otherwise stated in the applicable booking terms.
If a business or practitioner cancels an appointment, the customer will be refunded the amounts actually paid in accordance with the applicable terms.
All refunds are processed through the original payment method where possible. Processing times may vary depending on the customer’s bank or payment provider.
Your statutory rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, including your right to a repeat, price reduction or refund if a service is not carried out with reasonable care and skill.