How to complain

Email hello@arcticstudios.uk with your name, what happened and what you would like us to do. We aim to acknowledge within 5 business days and resolve within 30 days.

Escalation

For data-protection complaints you can also contact the ICO (ico.org.uk). For consumer issues you can contact Citizens Advice / Trading Standards. Treatment complaints are handled with the business, and we can help mediate.